JadoLearn Privacy Policy

This policy applies to the JadoLearn website, installable experience, user account, courses, exercises, dictionary, payments, store, and support services.

When you use an external service such as a payment gateway or SMS provider, part of the processing is also governed by that provider’s terms.

We may store your name, phone number or email, country, city, interface language, learning language, and sign-in method.

For one-time codes, we also record the destination, request time, attempt count, IP address, and browser information. The code itself is not stored in plain form and expires quickly.

We store information such as your learning language, goal, daily study time, placement result, current level, completed lessons, scores, and review status so you can continue where you stopped.

Exercise answers, attempts, correct and incorrect responses, learning weaknesses, and activity times may be kept to show results and choose later practice.

Writing, speaking, and pronunciation exercises may store your answer text, audio file, transcript, score, and learning feedback.

This information is used to run the exercise, evaluate the response, show feedback, keep learning history, and improve later recommendations.

We store details such as the product or plan, amount, discount, payment status, transaction time, gateway identifiers, and subscription history.

Complete card details are not entered into or stored by JadoLearn. A gateway may return a tracking identifier or a masked part of the card number to match the transaction.

When you send a contact form, support ticket, or advice message, we may store your name, email, subject, message, replies, case status, IP address, and browser information.

This data is used to respond, investigate the issue, prevent abuse, and keep a case history.

JadoLearn uses cookies and browser storage for sign-in, language and settings, the installable experience, and the state of certain features.

Dictionary searches may be logged with the query, detected language, result count, IP address, and browser information to improve search quality and security.

If analytics is enabled, page visits, device and browser type, and general interaction data may be processed to measure performance and improve the experience.

Information is used only for purposes connected with providing, protecting, and maintaining JadoLearn.

JadoLearn does not sell personal information. Limited information is processed by relevant service providers only as needed to deliver the service.

Retention depends on the type of information, account status, learning needs, security, payment investigation, and legal obligations.

Account and progress information is kept while it is needed to provide the account and learning history. Financial, security, and support records may be kept longer where needed for law or dispute handling.

One-time codes expire quickly, although request and attempt records may remain for security and abuse prevention.

We use access controls, request limits, necessary logging, separated permissions, and common security measures to reduce unauthorised access.

No online service is completely secure. Protect your sign-in codes and devices and report suspicious activity promptly.

You can edit available profile fields. Use the official email or support channel to ask about account data, obtain information, or correct inaccurate details.

Personal-data requests are reviewed after identity, data type, and applicable law are considered.

Some payment, security, or dispute records may still need to be retained.

JadoLearn may use your level, answers, scores, weaknesses, and practice history to select questions, suggest review, and adjust difficulty.

This is used for learning personalisation and does not by itself make legal, employment, financial, or similarly significant decisions about you.

This policy will be updated if the information collected, its uses, or major service providers change. The current revision date appears at the top.

Material changes will be communicated through the website or account.